Q. Which areas of the Algarve do you cover? A. We primarily cover the so-called ‘golden triangle’ of resorts, a convenient 20 minute drive of Faro International Airport, so Vale do Lobo, Dunas Douradas, and Quinta do Lago. We also offer some townhouses and villas at the Santo Antonio Villas, Golf & Spa Resort (ex Parque da Floresta) in the western Algarve near Lagos.
Q. Why can’t I see availability and book directly on your website? A. We are set up to provide a much more personal service. Nichola likes to spend some time with you by email or phone to make sure that we find exactly what you are looking for, or as close as possible! After 25 years of working with the Algarve, Nichola feels she can guide you to the best options to suit your requirements and our clients seem to agree (see what they say about us HERE).
Q. If I make an enquiry by email, how quickly can you get back to me? A. We aim to reply to you as quickly as possible, and generally do so within 2 hours if not quicker. Some more complex enquiries may take longer, but we will still acknowledge your enquiry and will let you know when you should expect our next email.
Q. What time can I get into the villa on my arrival day, and what time do I have to leave on my day of departure? A. Generally speaking entry time into villas is in the afternoon, between 3-4 pm. Departure time from the villa is 10.00 am. We try to be as flexible as possible but on busy change-over days in the peak season especially, we have to stick to these timings to allow the maids to clean between rentals. You can always double check with us or the local manager.
Q. Can you organise cots, highchairs, extra beds, food parcels etc? A. Yes we can organise the hire of these extras, subject to extra payment. Details on request.
Q. Can you organise golf bookings? A. Yes we can pre-book your tee-off times, and obtain up to 40% discount on green fees, whether there are 2 of you or a larger party, and whether it is a golfing break, or you just want to play a couple of rounds during your family holiday.
Q. We are thinking of staying on Vale do Lobo. How much does it cost to use the Rotunda Pool by the beach? A. Currently (as of May 2019), the pool costs 16 euros per person per day for anyone over the age of 10. It is 8 euros for children aged between 5 and 10 years, and free for the under 5's.
Q. Do you have an overseas manager whom we can contact if we have any queries about the villa or need help with anything else? A. Yes we will supply you with the contact telephone number and details of the local manager who looks after the villa you have booked, so you have their details should you need some assistance locally.