(FOR CORONAVIRUS & TRAVEL - FREQUENTLY ASKED QUESTIONS - SEE END SECTION BELOW)
CORONAVIRUS 2020 & TRAVEL - FREQUENTLY ASKED QUESTIONS
These are unprecedented times for us all, but we will be working hard to assist you with sorting out any existing bookings and obviously in the circumstances will be waiving any amendment charges. We are here to answer any of your questions so do not hesitate to get in contact by phone or email as we will reply as normal. Here are some general questions and answers we feel may be top of mind just now.
1. Q. What happens if the Foreign Office advises we cannot travel?
A. If the advice issued is 'against all but essential travel' then we will contact the owner of the villa or apartment that you have booked, and will endeavour to move your booking to later in the year or next year as you prefer and subject of course to availability.
2. Q. If we aren't allowed to travel but are unsure if and when we want to rebook, can we just cancel our booking and claim on our travel insurance?
A. Most travel insurance policies do cover such situations under the section 'travel disruption' although you should check the precise details with your travel insurance company. We can provide the necessary cancellation invoice that they will require. Please note this will only be valid if the Foreign Office has advised against travel. Disinclination to travel will not be covered.
3. Q. If we decided we didn't really want to travel, even if the Foreign Office or equivalent says we can, what would happen in this situation?
A. Generally speaking in this case as there is no legal restriction on travel, normal cancellation conditions would apply, although we will look at individual cases and assist as much as we can.
4. Q. Do we have to pay our balance as normal, even if we are not sure we can travel?
A. We took the decision early on to write to all our clients and extend the time period by which normal balance payments would be due, so instead of 8 weeks prior departure, we are leaving it until 4-5 weeks prior departure. We are giving us all time to see how things go and to see if flights are cancelled etc. We will look at things on a case by case basis.
If you do pay your balance, and the travel ban is extended, then you would have the option of moving your holiday to later in the year or next, or to claim on your travel insurance.
5. Q. If we move our dates to later in the year or next, can we change to a different property?
A. We are reliant on our property owners to agree to these various amendments. Obviously they are losing bookings and income themselves this year, so if you have paid a deposit for a particular villa, then that villa owner will already have your deposit and therefore we can only move your booking, keeping your deposit intact, to another time period in that same property.
6. Q. Rather than a change of dates, we would like a refund of our deposit/payment. Can we have this?
A. Villascapes acts as an agent for the apartment and villa owners and managers that it works with, so as soon as a deposit from you is received, it is sent to them as confirmation of your booking, and therefore Villascapes no longer has your money, so a refund is not possible. However Villascapes has a long working relationship with its owners and suppliers over 25 years so hopefully alternative dates can be arranged to your satisfaction.