Get in Touch
Call: + 44 (0)208 579 2854

FREQUENTLY ASKED QUESTIONS:

(FOR CORONAVIRUS & TRAVEL - FREQUENTLY ASKED QUESTIONS - SEE END SECTION BELOW)

  1. Q. Which areas of the Algarve do you cover?
    A. We primarily cover the so-called ‘golden triangle’ of resorts, a convenient 20 minute drive of Faro International Airport, so Vale do Lobo, Dunas Douradas, and Quinta do Lago as well as surrounding areas. We also offer some townhouses and villas at the Santo Antonio Villas, Golf & Spa Resort (ex Parque da Floresta) in the western Algarve near Lagos.

  2. Q. Where do families go in the Algarve?
    A.  All of The Algarve provides a very family friendly destination with a wealth of amenities, beaches, sports and leisure facilities, golf, crazy golf, water parks etc for all the family. The resorts we cover, as mentioned above, are very popular with all the families that we book into them every season, with many repeat customers year after year.

  3. Q. Why can’t I see availability and book directly on your website?
    A. We are set up to provide a much more personal service. Nichola likes to spend some time with you by email or phone to make sure that we find exactly what you are looking for, or as close as possible! After 25 years of working with the Algarve, Nichola feels she can guide you to the best options to suit your requirements and our clients seem to agree (see what they say about us HERE).

  4. Q. If I make an enquiry by email, how quickly can you get back to me?
    A. We aim to reply to you as quickly as possible, and generally do so within 2 hours if not quicker. Some more complex enquiries may take longer, but we will still acknowledge your enquiry and will let you know when you should expect our next email.

  5. Q. What time can I get into the villa on my arrival day, and what time do I have to leave on my day of departure?
    A. Generally speaking entry time into villas is in the afternoon, between 3-4 pm. Departure time from the villa is 10.00 am. We try to be as flexible as possible but on busy change-over days in the peak season especially, we have to stick to these timings to allow the maids to clean between rentals. You can always double check with us or the local manager.

  6. Q. Can you organise cots, highchairs, extra beds, food parcels etc?
    A. Yes we can organise the hire of these extras, subject to extra payment. Details on request.

  7. Q. Can you organise golf bookings?
    A. Yes we can pre-book your tee-off times, and obtain up to 40% discount on green fees, whether there are 2 of you or a larger party, and whether it is a golfing break, or you just want to play a couple of rounds during your family holiday.

  8. Q. We are thinking of staying on Vale do Lobo. How much does it cost to use the Rotunda Pool by the beach?
    A.  Currently (as of May 2019), the pool costs 16 euros per person per day for anyone over the age of 10.  It is 8 euros for children aged between 5 and 10 years, and free for the under 5's.

  9. Q. Do you have an overseas manager whom we can contact if we have any queries about the villa or need help with anything else?
    A. Yes we will supply you with the contact telephone number and details of the local manager who looks after the villa you have booked, so you have their details should you need some assistance locally.

  10. Q. How do you get around the Algarve?
    A. The Algarve is a relatively small area. The stretch from East to West along the coastline is approximately 155 km. There is the motorway A22 which runs inland that covers this distance, and also the EN125 road which runs parallel to the coast. Most people hire a car or take taxis, as public transport is generally fairly sporadic. There is a railway line, with several daily passenger trains, running along the coast between Lagos in the west, Faro, and Vila Real de Santo António in the east, and also a route up to Lisbon but the stations are not always that close to the resorts/towns they purport to serve. 

CORONAVIRUS 2020 & TRAVEL - FREQUENTLY ASKED QUESTIONS

These are unprecedented times for us all, but we will be working hard to assist you with sorting out any existing bookings and obviously in the circumstances will be waiving any amendment charges. We are here to answer any of your questions so do not hesitate to get in contact by phone or email as we will reply as normal. Here are some general questions and answers we feel may be top of mind just now.

1. Q. What happens if the Foreign Office advises we cannot travel?
   
A. If the advice issued is 'against all but essential travel' then we will contact the owner of the villa or apartment that you have booked, and will endeavour to move your booking to later in the year or next year as you prefer and subject of course to availability.

2. Q. If we aren't allowed to travel but are unsure if and when we want to rebook, can we just cancel our booking and claim on our travel insurance?
   
A.  Most travel insurance policies do cover such situations under the section 'travel disruption' although you should check the precise details with your 
travel insurance company. We can provide the necessary cancellation invoice that they will require. Please note this will only be valid if the Foreign Office has advised against travel.  Disinclination to travel will not be covered.

3. Q. If we decided we didn't really want to travel, even if the Foreign Office or  equivalent says we can, what would happen in this situation?
    A. Generally speaking in this case as there is no legal restriction on travel, normal cancellation conditions would apply, although we will look at individual cases and assist as much as we can.
       

4. Q. Do we have to pay our balance as normal, even if we are not sure we can travel?
    A.  
We took the decision early on to write to all our clients and extend the time period by which normal balance payments would be due, so instead of 8 weeks prior departure, we are leaving it until 4-5 weeks prior departure. We are giving us all time to see how things go and to see if flights are cancelled etc. We will look at things on a case by case basis.
If you do pay your balance, and the travel ban is extended, then you would have the option of moving your holiday to later in the year or next, or to claim on your travel insurance.    

5. Q.  If we move our dates to later in the year or next, can we change to a different  property?
     A.  
We are reliant on our property owners to agree to these various amendments. Obviously they are losing bookings and income themselves this year, so if you have paid a deposit for a particular villa, then that villa owner will already have your deposit and therefore we can only move your booking, keeping your deposit intact, to another time period in that same property.

6. Q.  Rather than a change of dates, we would like a refund of our deposit/payment.  Can we have this?
    A.   
Villascapes acts as an agent for the apartment and villa owners and managers that it works with, so as soon as a deposit from you is received, it is sent to them as confirmation of your booking, and therefore Villascapes no longer has your money, so a refund is not possible.  However Villascapes has a long working relationship with its owners and suppliers over 25 years so hopefully alternative dates can be arranged to your satisfaction.

 

 

 

 

 

 

 

 

 

Get in Touch!

Call +44 (0)20 8579 2854 or Email nichola@villascapes.co.uk

to CHECK AVAILABILITY, for suggestions, or general enquiries

Read our testimonials here.